FAQ

Frequently asked questions

Short answers to what engineers ask most. Anything else, ask us directly.

The product

Which Civil 3D version does it work with?

AutoCAD Civil 3D 2024. The import, rules, analysis and validation steps work without Civil 3D; only the final deploy needs it.

What files can I import?

A WaterGEMS export (the network drawing as DXF/DWG plus the Pipes, Junctions and Tanks FlexTables) or an EPANET .inp file. For the terrain: LandXML, a points file (CSV/TXT) or DXF.

Does it change my hydraulic design?

No. It rebuilds your network in Civil 3D and adds the valves and fittings your rules ask for. The hydraulic results stay in WaterGEMS.

What happens if something is wrong in the model?

Validation lists every problem with a code and the element it affects. Errors block the export to Civil 3D until they are fixed, so a broken network is never deployed.

Can I use my own standards?

Yes. Valve, fitting, profile, spacing and assembly rules are all editable, and you can save them to a file to reuse on the next project. Part mapping links each component to the Civil 3D part you use.

What are the other modules on the site?

Modules that are already in the product but not released yet. They will be released one at a time; the home page lists them.

Licensing and price

Is there a free trial?

Yes. Request a 1 Week (free trial) licence from License → Request a License or the form on this site. We email a signed 7-day licence file for your PC; import it under License → Activate. It works offline and needs no account.

How do I buy a licence?

Send a request from the application (License → Request a License) or from the form on this site. We reply by email with the price confirmation and, after payment, a licence file for your PC.

Does the licence need internet?

No. You activate it from a file (License → Activate) and it keeps working offline. The internet is used only to check for updates and to send a request.

Can I move my licence to a new PC?

A licence is tied to the PC it was requested for. If you replace the PC, contact us with the old and new Device IDs and we will move it.

I need it on several PCs.

Put the number of seats in the request. Each PC gets its own licence file.

What happens when the licence ends?

EGS IS warns you 7, 3 and 1 day before the end. Renew opens the request form already filled in. Your projects and settings stay on your PC.

Which currencies do you accept?

Prices are shown in Egyptian pounds and US dollars, tax included. The payment details come with our reply to your request.

Updates and support

How do updates work?

EGS IS checks for a new version when it starts and from Help → Check for updates. You choose Update now, Later or Skip. Your licence, settings and projects are kept.

Windows says “Windows protected your PC”.

That message appears for new installers that are not yet signed. Check the SHA-256 shown on the Download page, then choose More info → Run anyway.

How do I report a problem?

Use the feedback page and attach screenshots, or email [email protected]. The engineers who build the module read it.

Is my model sent anywhere?

No. Your models and projects stay on your PC. See the privacy policy for exactly what the site and the application send.

Still have a question?